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MAS attends record number of emergencies
The Metropolitan Ambulance Service attended more than 47,500 emergency cases — an average of more than 500 per day — in the December quarter of 1998.
Of those, 33, 570 were time-critical (Code 1), based on the information provided to the Ambulance Communications Centre. More than 90% of these cases were attended to in 14 minutes or less.
December was the busiest month on record, with 16,552 cases attended.
Compared with the December 1997 quarter:
- Emergency ambulance case-load increased by 9.4%.
- 8.4% more emergency patients were transported.
- 9.2% more non-emergency stretcher patients were transported.
- Air Ambulance transports increased by 15.3%
Workload |
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| Quarter | June 1997 | Sept 1997 | Dec 1997 | March 1998 | June 1998 | Sept 1998 | Dec 1998 | ||
| Code 1 cases | 28448 | 31086 | 30117 | 28801 | 31961 | 32970 | 33570 | ||
| Code 2 cases | 11141 | 12069 | 11772 | 11784 | 11115 | 11924 | 12069 | ||
| Code 3 cases | 1473 | 1871 | 1667 | 1783 | 2088 | 2143 | 1993 | ||
| Total cases | 41062 | 45026 | 43556 | 42368 | 45164 | 47037 | 47632 | ||
| Patients transported | 31215 | 33690 | 32165 | 31339 | 33793 | 35646 | 34875 | ||
| NB: Not all cases result in a patient being transported to hospital | |||||||||
Emergency operations Code 1 Response Times (minutes) |
|||||||||
| Quarter | June 1997 | Sept 1997 | Dec 1997 | March 1998 | June 1998 | Sept 1998 | Dec 1998 | ||
| 50th %ile response time | 9 | 9 | 9 | 9 | 9 | 9 | 9 | ||
| 90th %ile response time | 15 | 15 | 14 | 14 | 15 | 14 | 14 | ||
| Code 1 cases | 28448 | 31086 | 30117 | 28801 | 31961 | 32970 | 33570 | ||
Non-Emergency operations Workload |
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| Quarter | June 1997 | Sept 1997 | Dec 1997 | March 1998 | June 1998 | Sept 1998 | Dec 1998 | ||
| Stretcher patients transported | 16942 | 19214 | 17400 | 17045 | 18365 | 20180 | 19007 | ||
| Clinic car patients transported | 7889 | 7830 | 8307 | 7461 | 6442 | 6823 | 6425 | ||
| Total | 24831 | 27044 | 25707 | 24506 | 24807 | 27003 | 25432 | ||
Service Quality Feedback |
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| Quarter | June 1997 | Sept 1997 | Dec 1997 | March 1998 | June 1998 | Sept 1998 | Dec 1998 | ||
| Commendations (written) | 115 | 163 | 121 | 116 | 107 | 153 | 132 | ||
| Complaints (written) | 54 | 60 | 41 | 37 | 36 | 23 | 38 | ||
| Patients transported | 57026 | 61753 | 58928 | 56937 | 59696 | 63835 | 61525 | ||
Air Ambulance Victoria (Statewide) |
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| Quarter | June 1997 | Sept 1997 | Dec 1997 | March 1998 | June 1998 | Sept 1998 | Dec 1998 | ||
| Fixed-wing cases | 763 | 802 | 801 | 848 | 847 | 940 | 939 | ||
| Rotary-wing cases | 279 | 297 | 331 | 309 | 308 | 296 | 391 | ||
| Total cases | 1042 | 1099 | 1132 | 1157 | 1155 | 1236 | 1330 | ||
| Air-wing patients transported | 980 | 1019 | 1056 | 1092 | 1096 | 1186 | 1218 | ||
(MAS Response Report, Issue 5, March 1999)