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 Presented by Robert Clark MP

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MAS attends record number of emergencies

 

Demand for ambulance attendance in Greater Melbourne remains high, with more than 46,500 emergency cases — an average of more than 500 per day — attended by the Metropolitan Ambulance Service in the March quarter of 1999.

Of those, 32,699 were time-critical (Code 1), based on the information provided to the Ambulance Communications Centre. More than 90% of these cases were attended to in 14 minutes or less.

Compared with the March 1998 quarter:

  • Emergency ambulance caseload increased by 9.9%.
  • 7.5% more emergency patients were transported.
  • 10.2% more non-emergency stretcher patients were transported.
  • Air Ambulance transports increased by 4.4%.

During the March quarter, four student Ambulance Paramedics began their training and nine Ambulance Paramedics successfully completed the selection process and started MICA (Intensive Care) training.

 

Workload

Quarter Sept 1997 Dec 1997 March 1997 June 1998 Sept 1998 Dec 1998 March 1999
Code 1 cases 31086 30117 28801 31961 32970 33569 32699
Code 2 cases 12069 11772 11784 11115 11924 12067 11854
Code 3 cases 1871 1667 1783 2088 2143 1994 1990
Total cases 45026 43556 42368 45164 47037 47630 46543
Patients transported 33690 32165 31339 33793 35646 34837 33697
NB: Not all cases result in a patient being transported to hospital

Emergency operations Code 1 Response Times (minutes)

Quarter Sept 1997 Dec 1997 March 1998 June 1998 Sept 1998 Dec 1998 March 1999
50th %ile response time 9 9 9 9 9 9 8
90th %ile response time 15 14 14 15 14 14 14
Code 1 cases 31086 30117 28801 31961 32970 33569 32699

Non-Emergency operations Workload

Quarter Sept 1997 Dec 1997 March 1998 June 1998 Sept 1998 Dec 1998 March 1999
Stretcher patients transported 19214 17400 17045 18365 20178 19015 18776
Clinic car patients transported 7830 8307 7461 6442 6823 6425 6966
Total 27044 25707 24506 24807 27001 25440 25742

Service Quality Feedback

Quarter Sept 1997 Dec 1997 March 1998 June 1998 Sept 1998 Dec 1998 March 1999
Commendations (written) 163 121 116 107 153 132 113
Complaints (written) 60 41 37 36 23 38 33
Patients transported 61753 58928 56937 59696 63833 61499 60555

Air Ambulance Victoria (Statewide)

Quarter Sept 1997 Dec 1997 March 1998 June 1998 Sept 1998 Dec 1998 March 1999
Fixed-wing cases 802 801 848 847 940 943 834
Rotary-wing cases 297 331 309 308 296 392 374
Total cases 1099 1132 1157 1155 1236 1335 1208
Air-wing patients transported 1019 1056 1092 1096 1186 1222 1116

 

 

(MAS Response Report, Issue 6, June, 1999)

 

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